IntraPower Support Services

At IntraPower we understand that support is as important to our customers as their business. That is why we offer a range of support services as well as High Service Level Agreements. Click here for more details.

Customer Complaints

IntraPower is committed to providing a high level of service to its customers. If our service fails to meet your expectations or you have suggestions on how we can do better, we want to hear from you.

The IntraPower complaint handling policy has been designed with the customer in mind while still meeting the requirements of the relevant industry Code/s (ACIF Complaint Handling Code).

IntraPower aims to resolve complaints at first point of contact. Where complaints are escalated directly to us by mail or via email on the web, we aim to resolve complaints within 14 days of receipt.

Complaints referred to us from outside sources such as the TIO (Telecommunications Industry Ombudsman), may take longer depending on the complexity for the matter.

If your complaint isn't resolved to your satisfaction, you can ask to have your matter escalated to a supervisor. If you are still dissatisfied with the supervisor's handling of the complaint, you can request to have the matter referred to senior management for review.